GenesysGenesys will acquire Interactive Intelligence in a transaction valued at approximately $1.4 billion.
What happened to Interactive Intelligence?
Interactive Intelligence headquarters in Indianapolis, Indiana.
|Industry||Telecommunications software Cloud computing|
|Defunct||December 1, 2016|
|Fate||Acquired by Genesys|
|Number of employees||2,000 (2016)|
When did Genesys purchase Interactive Intelligence?
SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com/en-gb, the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence.
Who owns PureCloud?
Genesys Cloud CX, formerly PureCloud, microservices-based software built on Amazon Web Services.
Who did Genesys buy?
Yesterday, contact center company Genesys agreed to buy Interactive Intelligence for about $1.4 billion as it looks to build scale in the face of fierce competition in the contact center and workforce optimization (WFO) markets.
What is i3 call center?
i3-Call™ Hosted PBX phone systems tied to fully-compliant i3-Call taking applications, for a complete presentation of caller information including location, multimedia content, and metadata.
What is Interactive Intelligence in computer science?
In the context of the program, Interactive Intelligence concerns artificial intelligence and machine learning topics with a direct view of technologically interacting with humans.
When was PureCloud released?
Launched globally in 2015, the PureCloud platform is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth.
Will Genesys go public?
Jan. 14, 2022, at 8:15 p.m. (Reuters) – The private equity owners of enterprise-software maker Genesys have chosen underwriters for a U.S. initial public offering (IPO), a person familiar with the matter told Reuters on Friday.
What does Genesys company do?
Genesys is the global leader in cloud customer experience and contact center solutions.
Who does Genesys sponsor?
The company will serve as the title sponsor of the NTT INDYCAR SERIES dubbed the Genesys 600. Genesys announced in January a sponsorship program with Canadian INDYCAR SERIES driver and fan favorite James Hinchcliffe for the month of May in Indianapolis.
What does Genesys sell?
Genesys helps retailers, software companies and other companies deal with their customers by offering a wide variety of call-center services, from software that handles phone and online inquiries to chatbots that run on artificial intelligence.