PureEngage enables you to build brand loyalty and create better business outcomes. with true omnichannel engagement across the entire customer journey. Orchestrate inbound and outbound engagement across all touchpoints, channels and resources.
What is Genesysengage?
Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.
What is Genesys Multicloud?
Genesys Multicloud CX Cloud includes service automation, inbound/outbound voice, digital channels/messaging, workforce engagement management and analytics. And it accounts for the highest level of security and compliance in the industry.
What is Genesys technology?
U.S. Genesys, or Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software.
What is Genesys Private Edition?
Genesys Multicloud CX private edition is a microservices-based contact center offering that adopts containerization technology for all of its services.
What is PureConnect?
PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations.
What is i3 call center?
i3-Call™ Hosted PBX phone systems tied to fully-compliant i3-Call taking applications, for a complete presentation of caller information including location, multimedia content, and metadata.
What is Genesys PureCloud?
Genesys Cloud (formerly PureCloud) is one, easy to use platform that helps you connect with customers, manage relationships, see trends, and deliver real-time information to agents and employees, so they can be more responsive and effective.
Who uses Genesys cloud?
Companies using Genesys Cloud CX for Customer Experience include: Deutsche Telekom, a Germany based Communications organisation with 216528 employees and revenues of $119.38 billion, Procter & Gamble (P&G), a United States based Consumer Packaged Goods organisation with 101000 employees and revenues of $76.12 billion, …
What is the purpose of Genesys?
Genesys Voice Platform offers customers a blended experience across inbound, outbound, self- and agent-assisted calls for convenient, quality service. Specific capabilities include: integrated self-service, outbound IVR, mobile engagement and callback.